AI Customer Support Operating System
Every customer gets immediate AI assistance. When a human is needed, the right agent joins with the full context.
Everlyne answers instantly, identifies intent, resolves what it safely can, escalates what it should, and keeps helping the customer while a specialist is on the way.
NovaPlay · Agent workspace
Queue
- Waiting for agent 6
- AI handling 14
- Assigned to me 3
Conversation
My deposit is not credited.
I found your account and the pending transaction — checking the payment status now.
AI summary
- Intent
- Deposit not credited
- Sentiment
- Frustrated
- Priority
- 78 / 100
- Next action
- Route to Payments
Why teams switch to AI-first support
Zero silent queues
The AI greets and starts working on every conversation in under two seconds.
Context-complete handover
Agents receive a structured summary, collected data and a suggested reply.
Policy-safe automation
Approval limits, escalation rules and audit logging on every AI action.
Multilingual by default
Language, sentiment and urgency detected on every incoming message.
Transparent priority
A 0–100 priority score you can inspect and tune per organization.
Built for real teams
Departments, skills, routing, roles and supervisor approvals.
Pricing
Straightforward plans that scale with conversation volume.
Starter
€199/month
- 3 human-agent seats
- 2,000 AI conversations
- One website widget
- Basic analytics
Growth
Most popular
€699/month
- 15 human-agent seats
- 15,000 AI conversations
- Advanced automations
- API integrations
- Multilingual support
- Advanced analytics
Enterprise
Custom
- Unlimited departments
- SSO
- Custom data retention
- Private deployment options
- Custom SLA
- Dedicated onboarding
See it with your own support scenarios
Create an account to open the NovaPlay demo workspace with realistic conversations, customers and a seeded knowledge base.
Create your workspace